Contact Us
Get in touch with our team of eco-tourism specialists to plan your perfect Romanian adventure
Our Contact Information
Phone
0756 197 428
+1-924-885-9518
Address
Bulevardul Decebal 89, Constanța, Jud. Constanța, Romania
12075 Jeffrey Dale Suite 826, Lake Maureen, WI 30876
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed
Our Team
Our contact representative Nicholas Yang and our team of eco-tourism specialists are ready to assist you with any questions or booking inquiries.
For urgent inquiries outside business hours, please email us and we'll respond as soon as possible.
Send Us a Message
Our Location
Frequently Asked Questions
How can I book a tour with NatureRoam?
You can book a tour by filling out the contact form on this page, emailing us directly, or calling our office during business hours. We recommend booking at least 3-4 weeks in advance, especially during the peak summer season (June-August). For custom or private tours, more advance notice is helpful.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), bank transfers, and PayPal. A 20% deposit is required to secure your booking, with the remaining balance due 30 days before your tour start date. For last-minute bookings (less than 30 days before departure), full payment is required at the time of booking.
What is your cancellation policy?
Our standard cancellation policy is as follows: Cancellations made more than 60 days before the tour start date receive a full refund minus a €50 administrative fee. Cancellations between 60 and 30 days before the start date receive a 50% refund. Cancellations less than 30 days before the start date are non-refundable. We strongly recommend purchasing travel insurance to cover unexpected cancellations.